Privacy & Cookies Policy

Lightside (BSPC) Ltd, trading as Lightside and Lightside Financial, is committed to protecting your personal information and treating it with care, respect and transparency. We understand that sharing your information is an important decision, and we will always use it responsibly to support you.

Who we are

The information we collect

We may collect and use personal information including:

• Name, address and date of birth
• Contact details such as phone number and email address
• Financial information including income, expenditure, debts and creditors
• Employment details
• Information about your personal circumstances, including where you may need additional support

We only collect the information we need to understand your situation and provide appropriate advice.

How we use your information

We use your information to:

• Provide debt advice and support tailored to your circumstances
• Communicate with your creditors and their agents on your behalf
• Meet our legal and regulatory obligations
• Improve our services and the support we provide

We do not send marketing emails or text messages.

Our lawful basis for using your information

We process your personal information where it is necessary to:

• Perform our contract with you and provide our services
• Comply with our legal and regulatory obligations
• Pursue our legitimate interests in delivering effective support, provided this does not override your rights

Who we share your information with

We may share your information with creditors and their agents where necessary to provide our services. We will only share what is required and will always aim to do so securely and responsibly.

How long we keep your information

We retain your personal information for up to 6 years after your relationship with us ends. This is to meet legal, regulatory and complaint handling requirements.

Keeping your information safe

We take appropriate technical and organisational measures to protect your personal information. While no system can be completely secure, we are committed to safeguarding your data and handling it responsibly.

Your rights

You have rights in relation to your personal data, including:

• The right to access the information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data in certain circumstances
• The right to restrict or object to how we use your data
• The right to complain to the Information Commissioner's Office (ICO)

If you would like to exercise any of these rights, please contact us using the details above.

If you are not satisfied

If you have concerns about how we use your data, please contact us and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office at www.ico.org.uk.

Cookies

Our website uses cookies to help us understand how visitors use our site and to improve your experience. This includes the use of Google Analytics (GA4), which provides anonymised information about how users interact with our website.

When you visit our site, you will be given the option to accept or manage cookies. You can also control cookies through your browser settings.

We are committed to ensuring you understand how your information is used and to supporting you in a clear, fair and transparent way.